Initial Disclosure Document
Information about us, the service we provide, and how we earn commission
Chelsea Truck Company Ltd (company registration number 0496046), registered address 240 Canal Road, Bradford, West Yorkshire, BD1 4SX, trading as Chelsea Truck Company, is authorised and regulated by the Financial Conduct Authority (FCA). Chelsea Truck Company Ltd is a credit broker and not a lender. Our Financial Conduct Authority firm reference number is 788374.
The Financial Conduct Authority is the independent regulator of financial services and consumer credit firms in the United Kingdom.
Our service
We can introduce you to a limited number of lenders or hire companies who offer finance products. We do not offer advice or recommendations. You will need to make your own decision on whether a finance agreement is right for you.
We may also offer unregulated credit products from Klarna or PayPal. These products are not regulated by the Financial Conduct Authority, and you will not have access to the Financial Ombudsman Service or the Financial Services Compensation Scheme in relation to them.
How we are paid
We do not charge you a fee for arranging finance.
We will receive a commission payment from the finance or hire provider if you decide to enter into an agreement with them. The commission is based on a percentage of the total amount of finance taken by the customer.
The lenders we work with consider that the commission earned reflects the work carried out by us as the broker. This includes advertising the finance option, coordinating with the lender to arrange financing, and handling administrative tasks such as completing proposals, processing orders, and managing delivery.
Commissions help cover these operational costs, allowing brokers to provide their services without direct fees to customers. This will not affect the amount you pay. We will disclose the amount of any commission received prior to you signing your credit agreement.
The commission we receive may vary depending on how you are introduced to us, which lender we place you with, and which finance product you choose.
Authorisation and regulated activity
Regulated consumer credit activities are regulated by the Financial Conduct Authority. You can check our authorisation on the Financial Services Register by visiting www.fca.org.uk.
Confidentiality and Data Protection
Chelsea Truck Company Ltd, together with our partners, will store your information. We may share this information with our group companies and with third parties in the normal course of arranging and administering finance contracts.
We may contact you by post, telephone, or email regarding products, services, special offers, or customer satisfaction surveys.
You have the right to request a copy of your personal information, to correct inaccuracies, and to withdraw consent for data processing. Please contact us using the details below to exercise these rights.
Credit Reference and Fraud Prevention Checks
If you proceed to use our services, you authorise us and the lenders to make enquiries necessary to consider your application.
Lenders will make enquiries with Credit Reference Agencies and fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details may be passed to fraud prevention agencies. Law enforcement agencies and other organisations may also access and use this information to prevent fraud and money laundering.
Complaints
We aim to provide the highest level of service. If you have a complaint, please contact us by email at info@chelseatruckcompany.com, in writing to the Compliance Department at 240 Canal Road, Bradford, West Yorkshire, BD1 4SX, or by telephone on 020 7751 4555.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone: 0800 023 4567.
GDPR – Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of access – obtain a copy of your personal data
Right to rectification – correct inaccurate or incomplete data
Right to erasure (right to be forgotten)
Right to withdraw consent – at any time
Right to restrict processing
Right to data portability – receive your data in a structured, machine-readable format
Right to object – to processing based on legitimate interests
Right to lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact: info@chelseatruckcompany.com
| 020 7751 4555 | 240 Canal Road, Bradford, BD1 4SX
